Dstv internet is ****ming me to pay for router that they didn’t deliver

I have been billed for dstv internet but i did not receive any router,they are telling me that it has been returned to the warehouse,so if its returned why do i have to pay for it?how do you expect me to pay for something that i have not received?is this how you are ****ming people?adding subscriptions to their account so that they pay for things that they don’t know?you even have the nerve to say the router is at the warehouse but still i have to pay for it?ive been calling with my airtime and not getting any help so my last resort is the police because I cannot pay for something that i have not received,that is a ****.