Dstv internet is a ****

In november 2021 i orderd a router online and the next day i canceled it coz i got it cheper somwhere else .5days later soon as i get home i find it waiting for me..it was deliverd and left without my consent and this was on the 12th december.called multicoice to understand what hapend but they told me it active and that if i dnt want it i should cancell it and pay cancelation fee .explained what had happend so they told me to take it to the agencie but when i got there that week they refused to accept it and called multlicoice and aranged a courier to cum pic it up but 3weeks later it wsnt picked up and on my nxt debit order it was added and i was charched for it went back and forth with the same problem and today again my debit has the router charged even though iv canceled it 3times already nd today when i went back again to ask for the contacts of the relevent departmnt they told me they cant provide me with them...is this not a **** then? Im now siting with something i havent even open.. yet says its active and bieng charged for it even after cancelation.im actualy bieng forced to pay for it since they say there is nothing they can do since the courier company is not coming to pic it up as promosed and the dstv agencie refuses to pic it up..dstv cares less about their customers and its verry risky to take anything with them on contract no matter how faithful you have been with them they just dnt care as long as they are making money they will just keep throwing you with offers that catch the eye but not as it seems.now im nieng foreced to pay for a service that im not even useing and has been canceled!! The agencie in kimberley themselves refuce to help they are just a waste of salaries payed manangemnt is the worse ..we dont even lnow his/her face for that matter of fact very poor self service at its best