TP
Tumisang P
1 reviews | Active since Jan 2025
24 Jan 2025, 21:33
DStv Internet is a nightmare
DStv internet is unprofessional and the service is worse than government institutions. The agents give you a different answer all the time. They will tell you that they have escalated the issue. Two days later, when you request feedback, they tell you another story and then say they will escalate. They will keep escalating until the end of time. My advice is don't even consider it.
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Replies (3)
DStv (MultiChoice)'s replyOfficial
24 Jan 2025, 21:41Hi Tumisang,
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply24 Jan 2025, 21:41
Official
Hi Tumisang,
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
TP
Tumisang P's updateReviewer Update
25 Jan 2025, 07:56I won't even get my hopes up. If you really cared about your customers, you would have given me a call by now. Today your agent tells me my Sim is not activated, does it take 3 days to realize that? Why do you subject me to another 24 hours again to activate the Sim. DStv Internet should just close its doors, because your are just doing yourselves a disservice
TP
Tumisang P's update25 Jan 2025, 07:56
Reviewer Update
I won't even get my hopes up. If you really cared about your customers, you would have given me a call by now. Today your agent tells me my Sim is not activated, does it take 3 days to realize that? Why do you subject me to another 24 hours again to activate the Sim. DStv Internet should just close its doors, because your are just doing yourselves a disservice
TP
Tumisang P's updateReviewer Update
25 Jan 2025, 21:36I had to request DStv Internet to come and collect their router. They take a life time to activate the router. Fellow country men, stay away from DStv Internet, it is a waste of time and money. Don't even consider it. DStv and DStv Internet are completely different things, don't be fooled by the name or be deceived by the reliability of their main business. They are horrible at providing internet services. It is either, they don't care about this business or they are just doing it on behalf of MTN, acting as a middle-man who only wants his pound of flesh.
TP
Tumisang P's update25 Jan 2025, 21:36
Reviewer Update
I had to request DStv Internet to come and collect their router. They take a life time to activate the router. Fellow country men, stay away from DStv Internet, it is a waste of time and money. Don't even consider it. DStv and DStv Internet are completely different things, don't be fooled by the name or be deceived by the reliability of their main business. They are horrible at providing internet services. It is either, they don't care about this business or they are just doing it on behalf of MTN, acting as a middle-man who only wants his pound of flesh.