ID
Itumeleng D

1 reviews | Active since Mar 2024

12 Aug 2024, 14:44

dstv internet is a nightmare

I am fed up with dstv, they just never let you be in peace, always up to their *****ed nonsense, I do not ask myself questions anymore why people are leaving dstv. their arrogance will make you want to break your decoder, or router and never want to see the name dstv again, when you even try to resolve your issue amicably with their staff, they tell such nonsense like you don't matter. These people have in the past charged me money that I don't understand how they calculate, I have gotten so tired that I don't even have the strength to explain anymore, it just never ends.

This is just what happened recently without mentioning the past incidents, my data got depleted and I topped up, then when my monthly data got loaded, that data I topped up with disappeared, just now, all the data that I had has disappeared also, strangely the amount also that I was supposed to pay next month has increased and they say that it is due today, how messed up is that, This is frustrating, I regret taking their products, if there was a better option than them being a monopoly that they are, I would not use dstv, the day that this dstv internet contract ends, I am leaving them, I will run and never look back, just be warned before taking any of their products because they are a nightmare.

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply12 Aug 2024, 14:59
Official
Hi Itumeleng Diale, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team 

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply13 Aug 2024, 14:36
Official
Hi Itumeleng,

Thanks for contacting us.

We apologise for the experience you have had with us and the inconvenience this might have caused.

Your top-up data is still available, please see your breakdown below.
Incl. Daytime Data Balance
10.75GB Expiry 05-11-2024
Incl. Night Data Balance
25.00GB Expiry 04-10-2024
25.00GB Expiry 05-11-2024
15.05GB Expiry 04-09-2024
Top-Up Balance 
4.90GB Expiry 27-10-2024

The amount that is due immediately is R97.00 which is the balance from the top-up. You can pay the amount at any Pep, Spar, Pick n' Pay, Shoprite or by EFT using ***, we bank with:
 
Absa Bank
***
Credit name: DStv subscription
***

We hope you find the above in order. Once again we apologise for the unpleasant experience.

Kind regards 
DStv: Hello Peter Team 

Best regards,