Dstv internet is a ****

Dstv internet is a ****, I made my payment for dstv internet and it's been 2 weeks without internet when I call them they say they escalate my matter, I have been calling them everyday hearing the same story... I even spent more money on airtime calling them. They also can't help me cancel the internet. They want me to pay more money so I can cancel for the services they can't render. So I have to pay them because they can't provide me with the data that I paid... Stay away for dstv internet, it's a scan