DSTV Internet has not been working for the past 4 months and they haven't assisted me with anything but they receive payment every month without fail.

I've been having problems with my Dstv internet for the past 4 months , the router only works for 2 hours then the green light is on again i have to call the agent to unlock for me whenever i want to use it. I dont know how many queries I've logged and the consultants keep on telling me they will get back to me in 24 hours, its been 4 months and my issue has not been resolved. They receive payment each and every month from me but they don't deliver with their services not to mention how rude consultants are , they don't mind putting you on hold for 45 minutes then after all that time come back and tell you they will get back to you after 24hours and trust me they don't bother getting back to you. I am very upset and disappointed with DSTV Internet multichoice service is extremely poor