DStv internet

Dstv.. what happened to the good MultiChoice customer service. I took in my route around the 13 August because it doesn't read the sim card....and decided to query it on the 26th August, only to find that it was brought back day's ago and no one called. # Noxolo your agent after I explained my reasons of being there, she just said: (ohh shame it's you , I have bad news for you).... Really ? # Your decoder is faulty and our technicians couldn't fix it so there's nothing we can assist you with because it is out of warranty and you don't have insurance for it. # I asked her to advise me as an agent, she only turned around her PC and showed me the red box on the screen... that the system is even blocking her from accessing my account. The only advice is for me to pay for the outstanding 12 months (R1800) and start a new contract... In the meantime I've already paid for my monthly bill earlier on that same day. I am now buying mobile data everyday where else I have a router in the house. Please someone advice me because every now and then I'm being told to wait 24/48 hours What must I really do...