Dstv internet

I have paid my dstv internet package (R499)on the 3rd and I was told to pay R603 of which is not the price of the package I have and I didn't have a choice but to pay it.i have been calling dstv since the 3rd till today my internet or data is not loaded on my router. When I call them their customer service agent transfer my call from this to that person and I am using my airtime and I don't get help .Please don't sell something you don't have because now we are paying for internet service of which you people can't deliver.