Dstv internet

I have a router with Dstv and on the 26th of July 2022 I got the message that my router has been loaded with 25GB and when I check the balance the is nothing until today...so I decided to have a chat with them via Facebook and was told that my matter has been escalated to technician and they will load my data in few hours because I already paid for it..the time was around 08:00am and I asked for a feedback around 12:00pm I'm being told that they are aware of the problem it's still under investigation but they don't know how long will it take to be resolved. So in the meantime I must continue paying for something that I can't use while they still investigate..so disappointed