DStv Internet

We received a message about the DStv internet promotion and app**** for it - as we have been DStv premium subscribers for many years and always received excellent service from them. They were extremely fast in accepting our applucation, after confirming fibre coverage in our area. Router was delivered next day. It is now 10 days later and no fiber yet. The case has been "escalated " three times to OpenServe, but no one from OpenServe has contacted us up till now! This is totally unacceptable. It looks like DStv should not have partnered witk OpenServe - it is going to ruin their reputation.