Dstv internet

I ordered the DSTV package with home internet package, 400G + Premuim on the 5th July today is the 9 August, I am still awaiting delivery of the wifi router! I need someone to contact me urgently as I have been calling DSTV every single day since the 11th and no one can give me a clear answer on where the wifi router is. I have been as dstv premuim customer for 15 years!!! and did not expect this bad customer service! I have so many reference no, but no one can give me a clear answer on where it is. one of your agents had the audacity to tell me that I need to go to the walk in centre to find out where it was delivered to!!