DSTV INTERNET DISAPPOINTMENT

I have contacted DSTV Internet 4 times. Every time I must hear that the matter has been escalated. There is a ****** up on my profile that says that I have a 25gb recharge limit but I am on a 400gb package. Now they are saying that I am over my recharge limit but I have not recharged. I was downgraded without my knowledge to a 25gb package mid April and had to phone in on 24 April to upgrade again to a 400gb package and pay in R401 to reactivate it. Now they tell me that was a top up which is untrue. I have been a dedicated customer for almost 3 years. My daughter has to write exams and I have to pay for data now that I did not budget for. I am so disappointed because the service has always been good, but now I was on the phone the whole day just to get a internet deal installed ASAP. I am about to cancel my DSTV streaming service with my Wifi package. This is unacceptable. I have never missed a payment and this is the service I receive.