DSTV Internet Disagreement

I ordered a decoder through DSTV Internet whatsapp platform in February was staying in Vanderbijlpark at that time.Was working didn't have any connection issues.

End of March we moved to Heilbron in the Free State.I have been I touch with DSTV since the beginning of April,spoke to numerous consultants daily,send emails, contact them through the Whatsapp as well about the internet connection problems.

I have heard different stories that dragged out the cancelation process.From the adress needs to be changed,to resetting the decoder,to there is no connection where we currently staying and that the decoder will be collected and service will be disconnected.

Now I am billed to pay for the internet decoder that is not working and they are threatening to cut off the DSTV package service because I feel that I am not about to pay for something that is useless to me.The DSTV and the DSTV Internet is two seperate issues and should be handled as such.

All the calls made, all the emails send, all the whatsapp conversations should be on their call logg about the effort I made to solve the problem with their Internet.

Will see what is going to happen this month with the DSTV package.