Dstv internet department is nonsense

This is the 4th complain am writing regarding DSTV internet department, the 3rd one no one bothered to contact me.My data was not allocated for 2 months now May is the 3rd month. I have been calling the desk with lots of references n there's no help. Previously a lady by the name of Kgomotso called n assisted with data allocation for April then promised to call n follow-up regarding other months, she never did. Please can I have my data allocated or be refunded please. Ref Inc********** and **********4/C1