Dstv internet data not allocated

DSTV internet,what a joke!it’s been 2 months now without my data allocation,every time I call I hear different stories,I have called more than 10 times with no proper feedback,you hold on for long then you are told manager will phone you back which never happens,each time I phone I hear different stories,they will make your reboot your router almost every 3 hours saying by then they would have allocated data but then that does not happen,1 day the lady told me they also don’t know what is happening as service provider is not giving them data to allocate to customers,they say they don’t have direct line to Dstv internet ,they can only escalate via email on their side and then wait for feedback,it’s been a month now I follow up with them on my data with no luck,today I phoned and I said why must I pay for a service I’m not receiving and I was told if you stop paying for internet services you will be blocked on the channels too and if you cancel your Dstv internet you be be fined a heavy penalty fee,looks like I’m stuck ,I must continue paying for a service I’m not getting and then im threatened with a cancellation fees if I cancel the contract.there was never a communication from Multichoice to it’s customers on an update on what is happening to our data and frankly even the staff members seems like they don’t know what is happening with this issue