DSTV internet

I have signed a contract for internet and the i got a approved they had a special fle 10GB for the next three months and for the next 2 year it's 50GB it was 18 March and I try to communicate we them through Facebook, they only answer I got was it will take up to 7-14 working foe delivery and once they tried to deliver I got a call from Zulu guy asking if a home and I told him am around it will take 7 minutes to get home and told me that sorry man I can't wait for you and that alone it's power customer service.

So I have been the one trying to communicate with them and asking about the process and they told they have been escalated my account for delivery to thier team and I mean they whole April and on 9 May we recieved the router and the following day when I ask them what's the next step the told me we need to pay for subscription fee and I ask why because we suppose to pay on the 28th of every month sk they told it's a subscription fee sk that they can be able activate the router or allocate data and asked them the link they send it and I was told that this fee it's for 10th until 27 May. But even today we haven't recieved the data or they haven't activate our router. The only thing we getting give 24 hour all the time. Last the call because we request a call back and I was holding for also an hour on the line for activation and they told me they call me back even today.