Dstv internet continues to disconnect.

Good day dstv

Once again I return as unhappy customer. After you solved the connection problem, once again I got sms stating that my simcard is blocked, followed by disconnection on internet. As usuall tried to fix it with your social media team Facebook, the chat box continued to advise me about the dstv home trusted app, they provided link for me to create connect ID profile I did as instructed, until now I cannot log in with the credentials I created. The DStv home trusted app is downloaded but I can't log in. The connect ID profile is created and I can sign in on it. Still it doesn't solve my problem. I asked several times how to check availability of data cause it might happen maybe it's depleted or something but no response on that. I am still blocked till now. The internet hardly has a week in my house but the problems are just too much and the social media team can't seem to be helping out. Is this not a technical problem, if so why can't social media team solve it. Ai guys this is tiring.