DSTV Internet combo a ****!!

DSTV has a special for existing customers to get 110GB per month internet with DSTV premium and trusted home for R999 per month. Then when you order and call and confirm multiple times about the charges as this is for a pensioner who doesn't have endless money to waste they confirm yes that is all and you will only pay for one subscription of R999 and possibly a small prorate amount in December but they can't confirm that yet due to the date of the month.

This is good and worked for us, only to find that we couldn't connect and after more than 4 calls to DSTV so called customer care who have no idea how this works surprise surprise, tell me we must pay first R1800 then it was R600 but can't confirm why or what this is for, I just get it is what the system says so pay it or no service, but we only got it now so how are we meant to pay now? Also nowhere on their site or T&Cs does is say you pay in advance for this service it is treated as normal in arrears and this was confirmed by the call center agents at least they knew something, they also agreed there is an issue but can only be resolved if we pay then I can connect, sounds like a **** to me! Then asked to speak to a manager and everytime got told sorry they in a meeting, left my number but still silence. I have also logged a complaint with the Consumer goods Ombud as DSTV needs to get their act together. Especially when the agent tells me they just work there they not trying to get our money, but without clients who would provide the money to pay their salaries?? The poor attitude of their so call agents is appalling and they should be ashamed of themselves. No wonder they are losing clients hand over foot and struggling! Lets see if I get an actual person to get hold of me to resolve this or some automated response and no resolution!