DSTV internet

I received a call after sending a review to hellopeter, but unfortunately it didnt do me no good as i was promised a call back within 24hrs its been three days, i m complaining about wifi that is not working and i told them i already have wifi from a different service provider yet they insist to to load data rather than compensate me and what hurts me the most is the fact that they told me that if i want to cancel the package i must settle the remaining months totalling R 2124 for something m not using i dont know what to do anymore.