Dstv Internet

I purchased a dstv Internet router and immediately experienced connection problems. I was instructed to insert the sim in my phone and wait for an automated text message, and then re-insert the sim back in the router. The text never arrived, days after the call center agents arranged for a new router to be sent to me after returning the old one. Immediately after receiving the new dstv router, I contacted the call centre agents to help with the activation process. I was told that my claim has been handed over to the technical team. I wonder for how long this process will take. I'm really disappointed in multichoice. I will definitely not renew my contract with Dstv. I don't advise anyone to buy the dstv router, rather opt for another Internet router.