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hassaan P

1 reviews | Active since Jun 2023

08 Jun 2024, 18:32

DSTV INTERNET A COMPLETE WASTE OF TIME

I ordered the 400gb package FORM DSTV it was delivered and was told to make payment be activation. I made the payment and still my internet was not activated i have been sitting on the fone da whole day trying to activate it going through step by step with different agents and all of them giving different explanations as to wats wrong and still failed even advised me to go 2 a walk in centre ..now i have to drive all the way to them ..wat a wast spoke to another agent and gave me a reference number *** saying it has been escalated and i shuld just wait and call again now i have to waste my airtime and petrol without any help ..im realy dissapointed with this service i should have taken da advice of the people here on hello peter and not have signed up..im cancelling me dstv subscription with immediate effect

0
Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply08 Jun 2024, 19:05
Official
Hi Hassaan,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind Regards,
DStv: Hello Peter Team 
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hassaan P's update08 Jun 2024, 23:09
Reviewer Update
OH THIS IS THE SAME REPLY THAT EVERY1 GETS FROM MULTICHOICE!!AUTOMATED MESSAGE.I CAN GUARANTEE THAT IN A FEW DAYS MY SECOND REPLY WONT EVEN BE ANSWERED TO
hP
hassaan P's update09 Jun 2024, 18:29
Reviewer Update
FIRSTLY I WOULD LIKE TO THANK THE AGENT SANDILE WHO CALLED ME AND ASSISTED ME ..ISSUE WAS RESOLVED PROMPTLY AND HE TOOK TIME TO LISTEN TO ME VENT BUT STAYED CALM AND ASSISTED ME!!!