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LM
Luyanda M

1 reviews | Active since Apr 2016

07 Oct 2023, 08:47

DSTV INTERNET

I am beyond disappointed by Dstv. I have an internet bundle on my subscription and the data I get barely makes it past 2 weeks so I always topup and get billed extra. This month that option was just taken away with no explanation and surprise surprise I was told if I want more data I have to upgrade. I don't have an issue with upgrading, my problem is why was I not made aware of this option before. I have already been billed and allocated data for this month and have run out and if I upgrade it means my debit order is almost 1000 at the end of the month. It's not okay to milk money from people like this. Why not communicate and tell them about available options instead of tricking us into things last minute. I am really considering canceling my contract with you guys,anyways having dstv in this economy is a luxury.

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Replies (4)
DStv (MultiChoice)
DStv (MultiChoice)'s reply07 Oct 2023, 08:49
Official
Hi  Luyanda Matshoba, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team 
LM
Luyanda M's update08 Oct 2023, 07:17
Reviewer Update
I am not surprised that Noone has bothered themselves to contact me regarding my complaint. Please have your customer care contact me so I can get a quotation for how much it will cost to cancel my contract. I know to you guys I'm just a drop in the ocean,but to me especially in this economy, it will be a relief.
LM
Luyanda M's update08 Oct 2023, 16:57
Reviewer Update
But the option to increase my topup limit has been completely taken away. I have previously tried to increase the topup limit to 50G but got a message saying topup limit can't exceed the package I'm on. Again like I'm saying, I didn't have a problem with upgrading, my issue is why was that option not communicated to me or why was I not made aware that is an option??You guys constantly bombard us with emails about everything else besides information we actually need. I can't change my top up limit right now,coz that option is not even there anymore. I have been topping up for the past 3 months, plenty of opportunity between then and now for you guys to let me know there is an option to upgrade.
LM
Luyanda M's update08 Oct 2023, 17:01
Reviewer Update
I just tried to change my topup limit right now,the option is not there,there is an option to change my package, but I get an error message when I tried that. I still need a call to get a call for a quote to cancel my contract. Even your solutions have extra problems .