DSTV Internet

I signed up for DSTV internet earlier this year. They delivered the material very fast. The problem started with connecting the fibre. It took them a month to activate it. We have been experiencing loadshedding today. Unfortunately no one was home. When we came back we had to reactivate our wifi. When we used the code as usual it reported an 'error, wrong code I had to contact them. It has been hours since they told me that they have ESCALATED' the matter. Someone will contact me soon. Some DSTV employees are *********** and unprofessional. How much time to do need to help a paying customer to help them with their problem? I would never advise people to take your internet package. This is annoying and inconveniences my work schedule and kids homework.