DSTV Internet ****

in 2022, Dstv rolled out their DSTV Router for their wifi enables units. There was a special festive special of R70 for 3 months for the 20Gig data plan. I took it out on Thursday December via the internet and the next day to my surprise, it was delivered. fastest delivery I have ever seen.

I called in so they can Activate my unit and get the whole information on how this works. I was not given all the information I needed as a first time contract taker. I was not even made aware that the deal was going to be an a contract basis (24-36 months plans). It was presented as a pay as you use, and if its not in use, you wont be billed cause why would one be billed for the data that was not used.

A year and months later, I call in to ask how to change location on the Router as the first time i set my router to my address then. To my surprise, they tell me they cannot help me because I owe them R1 596-00. I asked them how did it get there and they told me because after 3 months of the router not been used. they automatically close the account and label it as closed and bridge of contract, therefore i am Liable to pay all the remaining months of the contract.

I was not told of that and if it was like that, I was gonna make sure that it doesn't get to that, I was gonna use it but because i knew its pay as you go, I did not have to worry.

I called twice to Multi-Choice offices and the first time the call centre personnel escalated the matter and told me that they dealing with the issue I must call again to confirm they have dealt with the problem. They also said they will erase the debt and we start where we left of in terms of payments. I will pay not the R1 596-00 debt but the monthly amount I was paying for the 20Gig data plan.

The second time I called, they are going back on their word and told me to pay that or they will take me to credit collectors. I told them its unfair and I am going to HelloPeter.com to lay a complaint and also the communications ombudsman.

Please Help me resolve this as I am not ready to pay for services I was ******* on getting. I have the right to voice my concerns for wrong practise.