Dstv Internet

I could tell from the beginning when I recieved DStv router that I was going to get have problems with this nonsense. No 1.... I recieved my router on the date stated then 3 days after I recieved another same router. I called in and I was told it was a mistake they will send courier to take it back. 2... I have been constantly calling, charting with your agent's and even went to DStv Mafikeng and DStv Garsfontein road seeking assistance but it seems like no one has a clue of what is going on. I paid my dstv including the internet on the 1st of December2023 but I was not allocated any data till today. Several calls were made and I was told that data will be allocated within 24 To 72 hours as they were experiencing technical difficulties. Mafikeng offices told me that my router was located at Midrand instead of Arcadia, Pretoria. Gasfontain office told me that they had sent an email as they are unable to assist me because the device is switched off.

Can someone please tell me what is going on, how do I continue to pay if I don't receive any assistance. This one is the worst ever internet I've ever opted for. I don't advice anyone to use this services rather buy your own data.