Dstv internet

I have Dstv Router since November, had problems since on the 06 i was charged R175 x 3 by a consultant when i called for them to load the Data of 25GB hence it was depleted and they have not been loading it on a month to month basis as per contract. Ok fine after sending emails, chats it was reversed. On 20/02my Router is not working when i check on my app it has been removed but on my bill but no seevices rendered. Its showing. I logged a query they said 48hrs , did a follow up on 22/02 matter was just escalated. I am not getting any joy. No wonder clients are leaving DSTV bad service, no communications . Its so PATHETIC. Team leader promised to communjcate with me via email but nothing. I would never refer any or even advise someone to use their services