LN
Lydia N
1 reviews | Active since Oct 2022
29 Apr 2024, 12:57
Dstv Internet
I have problem with Dstv Internet, my data just vanished and now I can access internet because I have no data. My account is up-to-date but they took away my current month data and they didn't load the new data which is 400GB. I have been calling them since from Saturday, even today the issue is not yet resolved. The DStv call center agents are clueless. They keep on saying they have escalate the issue but nothing is fixed. Again am annoyed and disappointed with DStv Internet. I won't rrecommend it to anyone to use it.
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
29 Apr 2024, 13:01Hi Lydia,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply29 Apr 2024, 13:01
Official
Hi Lydia,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
LN
Lydia N's updateReviewer Update
29 Apr 2024, 16:23I haven't received feedback and I have tried to call but the agent put me on hold for over 10 minutes now, and am still on hold. This so unprofessional and frustrating, no one is taking this serious. DStv is service is useless.
LN
Lydia N's update29 Apr 2024, 16:23
Reviewer Update
I haven't received feedback and I have tried to call but the agent put me on hold for over 10 minutes now, and am still on hold. This so unprofessional and frustrating, no one is taking this serious. DStv is service is useless.
LN
Lydia N's updateReviewer Update
30 Apr 2024, 11:56Hello Peter l, I haven't received any updates from multi choice, I have called yesterday and they assured me that my Data will be allocated by end of yesterday and even today am still waiting. I called twice today and the agents and the team leaders are clueless, they tell me the same story and am getting tired. This is so unprofessional and disgusting. They don't know how treat their customers or even prioritise the issues.
LN
Lydia N's update30 Apr 2024, 11:56
Reviewer Update
Hello Peter l, I haven't received any updates from multi choice, I have called yesterday and they assured me that my Data will be allocated by end of yesterday and even today am still waiting. I called twice today and the agents and the team leaders are clueless, they tell me the same story and am getting tired. This is so unprofessional and disgusting. They don't know how treat their customers or even prioritise the issues.
LN
Lydia N's updateReviewer Update
02 May 2024, 09:35My Data allocation issue is still not resolved. The agent and managers are useless, they can't assist or even follow up on the issue. I have been calling with no assistance, they also like to put me on hold, with no reply. This company doesn't know how to treat customers and it is annoying.
LN
Lydia N's update02 May 2024, 09:35
Reviewer Update
My Data allocation issue is still not resolved. The agent and managers are useless, they can't assist or even follow up on the issue. I have been calling with no assistance, they also like to put me on hold, with no reply. This company doesn't know how to treat customers and it is annoying.