Dstv internet

Recently got a wifi router from DStv. Was assisted eith it telephonically. It was delivered to my workplace. Was told it's a plug and play. When I got the router it is not even the router I wanted. I want 5G router. Instead I got 2GB/4GB. On top of it was not informed that there's a rica process that needs to be done. I called and asked a way forward with the router. That's when I was told I have to email some documents to dstv and it normally takes up to 24 to 48 hours. I did all this on the 12 November. Today is the 16th. It's still not working. Instead I get an email welcoming me to dstv internet with 25 GB. What the hell do I do with a 25GB that's not even working. The 25GB they claim I have is not even half of the 4GB that I was told about. The only thing I was told Is to pay R232. I did that. Yet I'm not being assisted. Worst part your rude consultants make me hold a call for a whole 15 minutes then hang up. Why is it that I'm the one that keeps calling and no one cares to call and check if the router Is working. I was told it's a rare issue yet nobody is dealing with the issue I don't want it anymore. That **** must be out of my house as soon as Monday. I don't care what you Going through to fix it