DSTV Insurance : Unresolved Insurance Claim and Poor Service Coordination

My insurance claim, which I logged more than two weeks ago and which remains unresolved despite numerous follow-ups. During this time, I have spoken to several representatives — including Smangile, Zanele, and Benjamin Maker at *** — and reached out multiple times to the assigned installer. Unfortunately, there appears to be a clear disconnect between Multichoice and the service provider, resulting in ongoing delays and confusion. The first team of installers assessed the issue and confirmed that the decoder, dish, and cabling required replacement, as they were unable to resolve the fault. This feedback was reportedly shared with Multichoice, yet the claim was closed prematurely without the problem being fixed. After several attempts to escalate and clarify the situation, another team from the same service provider was dispatched to repeat diagnostics — but no progress has been made. I remain without service, and despite being promised multiple call-backs, none have occurred. I’ve had to continuously follow up myself, with no clear resolution or accountability.