DStv Insurance ****

Multichoice disconnected me this month after I had paid my subscription well on time. Upon inquiring why I was disconnected, I was told that I had not paid for my decoder insurance for 2 months, so the subscription money was taken for insurance. I told the lady that I was speak to that I have never taken insurance and she said according to their records I did take insurance last year. what a joke!!!! So she promised to go back to look for the recording and to call me with the feedback in 48 hours. It has been a whole week waiting for that call. Had I not paid the reconnection fee and the money that I "supposedly owe", I would have been disconnected for a whole week while I wait for multichoice insurance to sort out this mess. Can someone do their job and provide me with the non-existence recording of me giving consent for insurance, failing which, can I be compensated for the ******* insurance that I has been attached to my name and the reconnection fee that I had to pay as a result.