DStv insurance ****** my mom disconnected her rooms and wanted more money and DStv can't do anything

Your service provider henberg came to replace my mom's insured decoder. Took advantage of her disconnected the rooms and said the small decoder they install is the new once she has to buy connection and and and shame on you DStv my mom was ****** when I called you you can't do anything. You ****** my mom I will make this known if you don't fix this