DSTV Insurance is a joke

I have had insurance on my decoders and took the decoder into their offices. I was given a new decoder and advised I can pay a reduced fee if I signed a 24 month contract. I signed and left with the new decoder not realising I had signed a 24 month contract for the decoder.

Looking at my ITC record I see I have a charge for these decoders. I called the Helpdesk as I did not understand the charges on my account. The lady said she understood my concern as I had insurance and requested I go into their offices again to resolve these charges.

I advised I will not come in and she must get a manager to call me as I am unable to drive in.

She assured me I will be called but still no call