DSTV insurance I did not sign up for

I am very frustrated at DSTV. There are about 4 charges for DSTV insurance. The amount has been deducted without my authorization and added to my usual monthly premium. What is problematic about this whole situation is:

1. I have never signed up for DSTV insurance. I did receive a call from a very rude call centre agent offering insurance and I explicitly declined. Surely if they record our calls as they claim they will know I did decline

2. I don't even know what this insurance covers. Surely if I were to take up insurance I would also be emailed the relevant documents for my records

3. I don't even understand why they made 4 insurance-related transactions in one month

4. It's Saturday and apparently the insurance section only works weekdays. This means I am left frustrated for a good two days and am not getting the help I require

I left an email which from the response will take a few days to be attended to.

I do find this whole episode very *********. I also need to be re-compensated. I cannot pay for something I did not agree to

Multichoice needs to look into its insurance service provide. They are providing a very poor service. And it's possible they are **********ly deducting endless amounts.