DSTV insurance

On the 24the of September 2024 I was at the DSTV walk-in centre in Bloemfontein to reconnect my subscription after it was down from December 2023, no deductions was made so I did not need it. The consultant said I cannot reconnect there is an funeral and connection policy for over R900 to be paid first. He could not help me any further and ask me to call ***. On the 26th of September I phone the number and a lady told me that their funeral and connection policies don’t stop even if they did not received payment that was a lot of BS. I told her please send me the recordings where I accept and signed up for this, never received anything till now. Last week I start receiving sms messages that my account was handed over to the attorneys on number ***, I have to phone them, phoned no luck hold on for 30 plus min and cut of for the past week now. This is the original sms I received Forwarded from +***: Your Multichoice Acc. *** has been handed over to SSDA. Contact SSDA on *** to avoid possible further actions. I phoned the number in the sms and still cannot speak to someone. My blood is boiling and I really don’t know what to do where to go whom to call that will answer and help me.

I URGENTLY NEED SOMEONE TO HELP ME ASAP!!!! I have funeral policies and will NEVER apply or agreed on any other policies.