KN
Kiron N

1 reviews | Active since Feb 2011

16 Nov 2016, 16:54

DSTV Insurance duplications

<p>DSTV keeps charging for me for 3 decoders instead of 2. I have contacted the DSTV insurance department on numerous occasons, they then credit me and come the next month I get charged for 3. This month this has happedned again only after complaing I get a PART credit only. Guess I have to waste more time to get my money back which has been taken off incorrectly ONCE AGAIN!</p> <p> </p> <p>It is IMPOSSIBLE to speak to senior management and the call centre do not help. So do I have to compalin every month to get this resolved? Perhaps I should cancel my DSTV subscrition to resove like the other 288000 people</p> <p> </p>

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply17 Nov 2016, 08:16
Official

Dear Kiron

We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.

Regards

Team MultiChoice

KN
Kiron N's update17 Nov 2016, 15:34
Reviewer Update

This waiting for insurance team to call me zzz... Secondly the 3rd decoder insurance has still not been credited to my account.