AV
Annelien V
1 reviews | Active since May 2023
23 Jan 2025, 10:21
DSTV Insurance do not keep promises
DSTV Insurance claims to finalise an approved claim within 2 to 7 working days. Following a lightning damage claim, which has been approved by DSTV Insurance, it has now been fifteen working days, and still no end in sight to have my DSTV decoders replaced. Promises of keeping me informed and call-backs do not happen. I have to phone DSTV Insurance at my expense every day with a 30 to 40 minute hold in the queue each time.
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DStv (MultiChoice)'s replyOfficial
23 Jan 2025, 10:32Hi Annelien,
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply23 Jan 2025, 10:32
Official
Hi Annelien,
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need. Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team