Dstv insurance day light *******

I have a problem with my account with DStv.on Saturday made a payment of R750 my account was disconnected due to me not paying the account on time but that wasn't by choice because when I checked my balance I needed to pay had a balance brought forward I have been calling and asking what was it for the first consultant told me my account was in arrears and it accumulated interest that was via the WhatsApp self service then the second agent said I was being charged for using two decoders which was nonsense coz I'm only using one decoder then she said everything is sorted my channels were open then today morning 15/01/2023 I was disconnected I was told I have an outstanding amount of R380 that I need pay so that I can get reconnected but I asked how then they said it's for the insurance that I took for a month and cancelled it I was billed for it because of that my channels have been blocked now I'm being bul**** by multichoice to pay insurance that I have cancelled even on the proof of payment I stated that I was paying my subscription and not insurance but they have taken it upon themselves to take that money and pay insurance with it without my concern...this is giving me sleepless nights as I have to explain to my kids and my husband what's happening and mind you I'm 8 months pregnant my high blood pressure is up because I'm being told by the insurance department that money was taken and I should forget about it they dnt do refunds like honestly speaking I must just dwell that I have lost money just like that? Was it right for them to decide where my money goes I feel depressed and defeated by their services I feel like my rights are violated as a customer...The only thing they doing is demanding that I pay that R380....Hello Peter kindly assist