DSTV insurance charges annual in advance without my consent!!!! Pathetic!

Good day

I have a policy for my decoders insurance. my policy number is ***6. At this point I am disgusted with the service that I am receiving. Every year around September my services are terminated due to my insurance premium not being paid. When i queried this I was advised that they charged me an annual insurance fee which I never signed up for. This happened for 2 months last year whereby I had to call in to have this reversed.

Right now I have been disconnected again. Last month the same thing happened and I spoke to DCC and they reversed it and I asked nicely that this must never happen again. I sent an email last Friday to *** requesting that they correct this error. To date I have never received a response and I am now holding for someone at the call centre to assist me.

This is quite irritating and unacceptable. I get to spend my time and airtime calling the call centre for something that should have been avoided. What is the point of providing email address if you are not going to respond to emails? No one even acknowledge receipt of my email. I am also in the insurance industry and you can never do a change in the client's policy without a client's consent. I don't know how DSTV financial services does it, it puzzles me.

I hope I will not be subjected to this ever again!!