DSTV insurance a waste of money!

<p>Lightning hit my house and my explora was damaged. That was Saturday 21 Jan.</p> <p>Took it in to my dstv branch and they game me another machine. I do have insurance on my machine through dstv.</p> <p>I got the replacement machine on Monday. The machine did not work when i plugged it in.</p> <p>On Tuesday night i paid a techicial to help me. After he struggled for over an hour, we got dstv working.</p> <p>Wednesday morning the dstv was dead again.</p> <p>I took the decoder to the dstv agent and they said the machine was in working condition.</p> <p>Wednesday after work i phoned the custumer care line and after a while they got it working and we could watch tv that night.</p> <p>Thursday morning it was dead again.... same story as the previous day and that night we could watch again.</p> <p>Friday morning it was dead again... same story as the previous 2 days.</p> <p>Saturday morning when it was dead again, i took it back to the dstv office.</p> <p>Then they told me that eventhough i have insurance, dstv does not give you a new machine, they give out Re-furbished machines. And they will keep on giving me a refurbished machine until i find one that works. Doesnt that sound rediculous???</p> <p>So i asked them to give me a letter for my House insurance, then i can claim a new machine from them. No sorry... they dont give letters for insurance purposes...</p> <p> <br />So after a week (in which i am paying for dstv in full!), i have had minimum dstv reception, 2 machines later and i have no dstv at the moment!! The dstv agent also had no other solution than coming back repeatedly until i find one that works.</p>