JM
Justin M

1 reviews | Active since May 2020

29 May 2020, 12:35

Dstv installers **** service

On the 25th Of May 20 I had accredited dstv installers come and install 3rd view etc The guy then told me the decorder needs to update the software etc and I must call dsvt to add the decorder to main account I do all that, anyway I pay him his money which was R700 that same evening I spend over R150 of airtime calling dstv trying to fix a error after wasting my time they told me that the problem is not on there side that the installer needs to fix it I then call him to come out to fix his mess, he told me he will be in he strand area at 11am I have waited untill 5pm no response from he came up with different excuses why he didn't come anyway he then tells me he will come the next morning at 10 I messaged him whole morning calling him to come fix his poor work, he then tell me he will send my money blah blah because he has bookings and I am putting him under pressure after all his excuses not to give me straight answers all he did was lie over the phone I still havent got any response from him about my money so I can get another guy to fix his **** work

Guys do not use Dstv solutions.com (dish Nation) +***6

0
Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply29 May 2020, 12:49
Official
Hi Justin Minnaar, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team

Best regards,

JM
Justin M's update29 May 2020, 14:59
Reviewer Update
How????? +
DStv (MultiChoice)
DStv (MultiChoice)'s reply29 May 2020, 19:38
Official
Hi Justin Minnaar,

It is with regret that we learn of the frustration and inconvenience you have experienced with the installer.  Please accept our sincerest apologies in this regard.

Our intention is certainly not to provide a sub-standard service to our customers.  When you post certain details on the Hello Peter platform they are blocked out.

Kindly reply privately, confirm the installers details, name and surname, contact details and accreditation number. We will escalate to the installer department to assist accordingly. Alternatively send an email to FS ***.


Should you require further assistance, please do not hesitate to contact us send us an email at ***.

Kind regards,
DStv: Hello Peter Team.

Best regards,