DSTV installers - Leon X Installations

<p>I hava an existing contract with DSTV where i also have extra view. So i decided to upgrade my decoder and buy the Explor. DSTV recommended that i call Leon X Installations as they service my area, they are in Vasco. I called them and asked the guy if they can come after 17:00 when i will be at home, although there is always someone at home but i wanted to be there when they came. The guy said that he already has an appointment for 17:00 but i must call him when i get home. Then i confirmed with him that everything should be free of charge as thats what i was told on the call. Hesaid that he is going to charge me for the extra view but i told him thats not what i agreed to wioth DSTV consultant. He said we can discuss that when he comes. Then later that day i received a mess from my daughter saying that the people are busy installing the new decoder now. So i called her and sked her to give the phone to him. He advsied me that my daughter can fill in the form on my behlaf and she can sign the document too. I wast comfortable with this and told him to bring the form when i am home. i wanted to ensure that he was not charging me for anything. He got upset and put the phone down in my ear. Then i called him again and he told me to find someone else to install my decoder because he is not going to connect my already existing extra view for free. He was rude and arrogant and he wanted to rip me off. i am deeply disappointed that DSTV would refer me to these rude and unprofessional people. Afterall it is an expensive service that i pay for monthly and this is not what i expect from DSTV or any contracting parties. I have phoned the call cenre and they were supposed to send someone out to me yesterday already. I called again today to find out what's happening and now i await your call anxiously. I would like to know how you are going fix this situation please.</p>