DSTV Installer ******* all the time....
<p>Im so irrated and tired of DSTV now really. I have been ********** by there installers they send to you yet then these people are ****s how can we work with people like this for such a big well branded and known company???</p> <p>I hve had on numerous occasion called for my isgnal giving me problems, my extra view etc then i get told u need to call a installer give me the number i call so my expense is 1.The call 2.call out fee 3. Labout 4. cabiling so now u tell me we already pay DSTV amlost R900.00 a month then to be rippe doff my installers coming into our private homes ripping us off i cant stand anymore.I purchased a new Decoder from Picknpay for R599.00 (incl installation) then he installer comes out does my owrk then after his done says to me he cant expect my voucher has we already made errors on it filling it in and also he wont get paid on time as its damaged adn he now already did the job, used his petrol adn cabling to have it done i need to pay him cash which i did R1150.00 later can u believe...then the same night the decoder doesnt work and swithes ON AND OFF by itself chopping and changing channels on its own!!! so i call the call center to get help they do trouble shooting steps i put donw boom it changes again i call again wait 10mins on the phone MY DAMN AIRTIME to tel me mam u must take it to a customer serivce walk in centre i say why should i cat i just take it back tp picknpay to get it changed or refunded?NO u cant bribng it t us....so now i dont have a car i borrow a family friends car to get there righ i speak to a Metseng team leader there who was willing to help me not return and get refunded but get the deocer exchanged and he will help me with this installer i paid R1150.00 which he cant understand why i paid so much right....till today im waiting for him and this was almost 2months ago your guys LIVE YOUR COLOUR anc customer centricity SUCKS big time in no way did i feel valued or assisted cause nothing has been done.</p> <p>I then take out this new DSTC explora thing seeing that this old **** decoder didnt work and WOW the delivery time service to get u to spend more money with them was CHOP CHOP in 2days my explora was delivered right then i get told i now need to get a installer to come and instal it for me and i will be setup i was soooo EXCITED but only for a few hours then i was told u need to get a smart LNB and then pay another installer to come and get this explora installed now i was like *** i just spend a week ago R1150.00 to someone who ripped me off now i must pay someone again. HELL NO I WONT....NOW I WANT YOU DSTV TO COME AND COLLECT THIS EXPLORA FROM MY HOUSE JUST AS FAST AS YOU DELIVERED IT TO ME AND TAKE IT BACK I DONT WANT IT ANY LONGER AND I DONT CAR ABOUT CONTRACTS SIGNED ETC YOU GUYS DIDNT LIVE UP TO MY EXPECTATIONS AND TREATING ME FAILRY WAS NOT ONE OF VALUES TOWARS ME. I WANT THIS RESOLVED BY THE END OF THE WEEK AND THE DECODER COLLECTED ON SATURDAY WHEN IM HOME O****!!!!!!!!!!!</p>
Dear Azalia
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
MultiChoice Team
Best regards,
Dear Azalia
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
MultiChoice Team
Best regards,
Good day Mrs Simons
Thank you for taking our call today.
We must apologise for the poor customer experience.
As discussed, your request has been referred to our Price Lock team for further assistance, also for Metsing to contact you directly.
Thank you once more for bringing this matter to our attention.
Kind regards
Dinah
Best regards,
Good day Mrs Simons
Thank you for taking our call today.
We must apologise for the poor customer experience.
As discussed, your request has been referred to our Price Lock team for further assistance, also for Metsing to contact you directly.
Thank you once more for bringing this matter to our attention.
Kind regards
Dinah
Best regards,
THANKS YOU DSTV YOU HAVE SHOWN U CARE MY EXPLORA IS NOW INSTALLED AND IM HAPPY
ALL I HOPE NOW MY AMOUNT DUE IS CORRECT AND ALL IS IN ORDER? DUE PRICE LOCK AMOUNT R949.00?
PLEASE CONFIRM THIS?
THANKS
THANKS YOU DSTV YOU HAVE SHOWN U CARE MY EXPLORA IS NOW INSTALLED AND IM HAPPY
ALL I HOPE NOW MY AMOUNT DUE IS CORRECT AND ALL IS IN ORDER? DUE PRICE LOCK AMOUNT R949.00?
PLEASE CONFIRM THIS?
THANKS
ALL I HOPE NOW MY AMOUNT DUE IS CORRECT AND ALL IS IN ORDER? DUE PRICE LOCK AMOUNT R949.00?
PLEASE CONFIRM THIS?
THANKS
ALL I HOPE NOW MY AMOUNT DUE IS CORRECT AND ALL IS IN ORDER? DUE PRICE LOCK AMOUNT R949.00?
PLEASE CONFIRM THIS?
THANKS
