CP
Charmaine P
1 reviews | Active since Oct 2017
30 Oct 2017, 14:39
DStv Installation
Good Morning
On Tuesday the 24 our Dstv Pvr with smart card number ********** 5170 the software give in. Becuase we got insurance on we got the new decoder with serial number A ********** 06 and the smart card number is 1 ********** 699 and we phone them also on tuesday for a price lockon id nr ********** 088080 and they said it will take 24 hours to come back for the explorer two and the new LNB because the previous LNB is not working on the new explorer. And until now we didn't receive any come back at all from them. I was phoning them last week every day 4-5 times a day and they make promises they will come back to us. And its monday the 31 and still nothing. What must we do to get any service from your people. Because we with you from 1999 until now and we didn't have any problems with you until now. We enjoy dstv a lot and we very happy with your service until now. Please.
Thank you for your co-operation in this matter.
Charmaine ********** 479
or
Neels ********** 861
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
30 Oct 2017, 14:45Dear Charmaine
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv : Hello Peter team
Best regards,
DStv (MultiChoice)'s reply30 Oct 2017, 14:45
Official
Dear Charmaine
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv : Hello Peter team
Best regards,
DStv (MultiChoice)'s replyOfficial
30 Oct 2017, 18:18Dear Charmaine
Thank you for taking my call.
As discussed I have referred the matter to the PriceLock team and requested that they make contact with you and assist further.
Regards
Elna
Best regards,
DStv (MultiChoice)'s reply30 Oct 2017, 18:18
Official
Dear Charmaine
Thank you for taking my call.
As discussed I have referred the matter to the PriceLock team and requested that they make contact with you and assist further.
Regards
Elna
Best regards,