DSTV - *****ing my money

I have had the worst experience with DSTV, I am utterly appalled at the lack of accountability and absolute no will, to assist in rectifying their mistake.

On the 23/12/2023, I logged on to the DSTV website to open a new account for my father as I wanted to purchase a Decoder as Xmas gift for my father so he can access the sport channels. I logged on and loaded all the details which lead me to a pay window and then took a months installment off the card details I supp****. After work, I went to PEP to purchase the decoder so I can call the help centre as per instructions on the website.

When I got to his place to give him the gift he was so excited and I set it up for him before I called the help centre back to ask them to get the decoder playing. The lady who took my call requested me to give her my details and before I did that, I told her it was for my father but she said it is fine, please give me your details and then I will take his details. Once we were done with my details she then tells me she doesnt need my fathers details as the account was open under my name and I needed to pay to activate the service.

I then told her I do not want or need a DSTV account, this is for my father and I already have paid for the service so all I would like her to do is just link the open account to the decoder I have just purchased. She proceeded to tell me it was impossible, but I could do a change of ownership and then pay again meaning that I would forfeit the money I paid. What daylight ******* - I escalated it to as high as I could and I was told I would get called back. Till today (27/12/2023) absolutely nothing.

I have paid for a service and decoder that I cannot use all because of your agent DSTV and then you just keep quiet??? This is called theft!