Dstv *****ing my money

So these days you can subscribe to Namola through your dstv account and you will be billed through your dstv account. Well when you want to unsubscribe you do that on the Namola app itself which I did already early in April.

To this day I am still getting billed for Namola, no mistake from Namola side they confirmed I am unsubscribed from their side, but still dstv is billing me. And from early April I have been trying to fix this but no luck. All I hear is it has been escalated every single day and their team are working on it while I am still getting billed.

How difficult can it be or am I not important enough? Don't subscribe to Namola through dstv do it through Namola.