TL
Tshegofatso L

1 reviews | Active since Jan 2017

18 Mar 2024, 20:14

DSTV ****** ******ING MONEY FROM THE ELDERLY

Dstv is *********** the elderly. A funeral policy was added to my father's account without his knowledge. He fully paid his account for the month of March, services were terminated and additional money was requested which he paid. They have terminated services again andvwant more money to reinstate the service. This means he would've paid R252 extra for his ACCESS package.

I called in on Wednesday, 13 March 2924 and received no assistance. I was to pay R85 extra, I then asked to speak to the manager and the call centre agent said he was in a meeting. I gave her my number so that the manager can me back and till today I have not heard from them, they have not even responded to my X/twitter complaint.

Today I went to the store and was told it's not R85, it is now R260. An estimated R600 for a R130 package is what DStv is ******ing from my father to have his account restored.

A bunch of ****** who do not care about their customers!!!

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply18 Mar 2024, 20:38
Official
Hi  Tshegofatso  , We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards DStv: Hello Peter Team 
TL
Tshegofatso L's update20 Mar 2024, 01:49
Reviewer Update
As soon as possible, meaning it will never happen. . I waited all day for as soon as possible. You are ****** and a bunch of ****s