DSTV incorrectly reactivated my dormant account

I have been billed for 2 premium subscriptions, since Sep last year. Both of these decoders have been packed up and in storage since June 2022 when I canceled my subscription with DSTV. I’ve been to a call centre and logged an incident (***-i431), and was told that the system shows it was reactivated via the self service platform. Which is utter nonsense. Why would I reactivate two decoders on premium if it was in storage? Upon doing a quick google search, I found an article stating that DSTV has a system error early in September 2022 and has apparently reactivated other customers dormant accounts too. I expect my refund of R1799x8 months, as you have been *****ulently deducting this amount from my account each month.