DSTv incorrectly debited 6 weeks later no refund

<p>I reconnected my DSTV service on the 31 March 2017 only for a week and asked to be disconnected on the 7 April as I am going on leave. On the 8\10 April the full amount was debited from my account. I phoned in the call center on the 10 April explaining what has happended. I was adivsed that they will investigate the matter and get back to me but the waiting period a week.</p> <p> </p> <p>Since then I phoned numorous times to follow up (I never received a call from the agent for an update) and received the following response:</p> <p>1. Waiting for supervisor.</p> <p>2. I must supply details of originating phone call and exact time.</p> <p>2. Refund is approved and processed.</p> <p>3. Refund was incorrectly approved and was resubmitted.</p> <p>4. Amount was incorrect and a request was resend to finance department.</p> <p>5. Amount was incorrect and a request was resend to finance department.</p> <p> </p> <p>We are at week 6 and still this is not concluded.</p> <p>Do your agent receive a bonus on the amount of clients they sign up?</p> <p>This is the only excuse I can think of why is it taking 6 weeks (will proberly be longer) to refund the money which they incorrectly debited (may be I should use stronger word like stole ) with clear instructions on my 1st call on the 31 March 2017 which was ignored completely and trying to think of any excuse not to refund me.</p>