DSTV - Incorrectly and continually debiting me

DSTV is really becoming a pain to cancel my subscription from.

I cancelled my dstv subscription in January 2021 by logging a cancellation on " MyDSTV", I then also called into the call center to verify that my subscription would indeed be canceled and that I would no longer be debited. I was emigrating and therefore had no use for the service and wanted the account cancelled.

On 1 February despite these actions taken I was debited R934, after calling DSTV and complaining the money was refunded on 11 February 2022. The dstv reference for cancelation and refund: ***1-I85 (consultant name who assisted: chulumanco).

On 1 April 2022 I was then debited for twice the subscription (and what seems like interest) R1883. As I had already emigrated at this point I could no longer access dstv through the my dstv app or call dstv, so I reported the issue via the Facebook messenger service. The consultant who assisted me was named "TTT". They stated that sent the query on to the escalation team to refund me but this sadly has not yet been done.

In fact today on 4 May I have found that DSTV has again debited me for a service I am not using!!!

This is now ridiculous and impossible for me to manage from another country.

I just want my subscription cancelled and my money refunded. I do not think this is an unreasonable request.

I have tried to block the debit order through my bank but this does not seem to be working.