1 reviews | Active since Aug 2013
DSTV incorrect debit order amount
<p>On the 29 July 2016 i called Multichoice to downgrade to their Access package. The consultant said all was in order and an amount of R99 would be debited on the 1st August. They debited R759 from my bank account on the 1st August. </p> <p>After numerous calls, emails and a visit to the Multichoice office in N1 City (2nd August) they acknowledge the incorrect debit order and to date 10 August the refund has still not been returned. </p> <p>Its interesting how they quickly can debit your account but struggle to pay back your refund.</p> <p>My customer number at Dstv is ********** 5.</p> <p>Somebody please assist.</p>
Dear Kevin
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
Multichoice Team
Dear Kevin
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
Multichoice Team
Dear Mr K Hanmer
We apologies for the inconvenience caused. Upon checking your account we confirm that your refund has been requested for the amount of R683.81, we have escalated for approval to our finance department. After approval of refund the payment will be in your bank account within 48 hours. Should you require any further assistance feel free to contact us.
Regards
Nesta
Dear Mr K Hanmer
We apologies for the inconvenience caused. Upon checking your account we confirm that your refund has been requested for the amount of R683.81, we have escalated for approval to our finance department. After approval of refund the payment will be in your bank account within 48 hours. Should you require any further assistance feel free to contact us.
Regards
Nesta
Dear Mr K Hanmer
We apologies for the inconvenience caused. Upon checking your account we confirm that your refund has been requested for the amount of R683.81,e have escalated for approval to our finance department. After approval of refund the payment will be in your bank account within 48 hours. Should you require any further assistance feel free to contact us.
Regards
Nesta
Dear Mr K Hanmer
We apologies for the inconvenience caused. Upon checking your account we confirm that your refund has been requested for the amount of R683.81,e have escalated for approval to our finance department. After approval of refund the payment will be in your bank account within 48 hours. Should you require any further assistance feel free to contact us.
Regards
Nesta